I ordered a pair of custom engraved Waterford crystal bourbon glasses on a Sunday afternoon. I mistakenly input the wrong shipping address. I left a vm Sunday night. Monday morning CI returned my call and made the correction. That same day, I was notified the items were complete and shipped. They arrived where they should, and are gorgeous! Couldn't be happier. It's a perfect gift for people who appreciate finer things and to those in which you say "They have everything already, WHAT do I get them?" WIN! WIN!