Shipping Policy

For standard ground shipping, you have the option to select the carrier (USPS or UPS, Fedex) with the best rate/time in transit when your order is made. We ship standard ground orders via whichever choice you selected.
Please allow 2-3 business days for production. (Do not include weekends or holidays.)  When ordering in November and December, please allow 1-2 weeks for production, as we are busy with an influx of holiday orders. If you have a deadline you need to make for a special occasion, please select one of our expedited shipping options such as: UPS Second Day Air, UPS 3-Day Select, UPS Next Day Air Saver, etc... NOTE: if you select any of our expedited shipping options, this means we also must push your order to the front of our production line. We will produce your order the NEXT BUSINESS DAY as long as it's received to us by 2:00 PM, EST the day of your order. For example, if you place your order before 2:00 PM EST on Friday, your product will go to the head of the production schedule on Monday (if it is not a standard holiday.) It will then ship Monday afternoon. If your order is placed after 2:00 PM EST on Friday, your order will process and ship on Tuesday afternoon. So keep that in mind when you make your shipping selection.

Please note that when packing glassware for shipping, we bulk package your order to arrive safely to your destination. We do not gift package or gift wrap the glasses and we will use our discretion (re: packaging material and boxes) in packaging your order to minimize the chances of breakage. We have been shipping glassware for 20 years. We have tried and true packaging materials and methods to offer the best chance of your glass arriving safely to your destination.

If you are shipping glasses directly to a gift recipient, you do not need to worry that a receipt will be placed inside the box. We do not insert anything inside the box that would give away the amount you paid for your gift. Your receipt is emailed to you during checkout. We will never insert it inside your package.

INTERNATIONAL ORDERS:

NOTE: Crystal Imagery is not responsible for breakage of glassware shipped outside of the USA once it leaves our warehouse. We package extremely well, but international orders pass through many hands and carriers are often not very careful with packages. Please place international orders at your own risk.


We ship from York Springs, PA 17372

Thanks!