How can we help?

For logo orders, you will receive a proof via email.  Once you approve the proof, we typically ship in 1 to 3 business days. Tracking will be emailed.  Expect longer lead-times in November and December.  For personalized orders, you can expect to receive tracking in 1 to 2 business days.

NOTE: Crystal Imagery will replace or refund product broken in transit. Please provide a picture of the damaged product immediately after receipt. Send pics to sales@crystalimagery.com

NOTE: Crystal Imagery periodically sends discount coupons to our customers who sign up for our newsletters. Please sign up now!

NOTE: Custom products cannot be returned for any reason other than a manufacture defect. Please be sure to examine your proof closely. Thank you

NOTE: Damaged or defective items will be refunded or replaced. Please provide a picture before disposing of the item. Small inclusions and bubbles are part of the manufacturing process in glassware and are not considered defects.

NOTE: Crystal Imagery is not responsible for breakage of glassware shipped outside of the USA once it leaves our warehouse. We package extremely well, but international orders pass through many hands and carriers are often not very careful with packages. Please place international orders at your own risk.

At Crystal Imagery, we strive to provide the most accurate product and pricing information to our customers at all times. However, on rare occasions, errors do occur when we are listing items in our store, in which case we reserve the right to correct any errors or inaccuracies on the site and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately back to your credit card. Thank you for your understanding.

At Crystal Imagery, we strive to provide the most accurate product and pricing information to our customers at all times. However, on rare occasions, errors do occur when we are listing items in our store, in which case we reserve the right to correct any errors or inaccuracies on the site and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately back to your credit card. Thank you for your understanding.

At Crystal Imagery, we strive to provide the most accurate product and pricing information to our customers at all times. However, on rare occasions, errors do occur when we are listing items in our store, in which case we reserve the right to correct any errors or inaccuracies on the site and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately back to your credit card. Thank you for your understanding.

Sales Tax might be collected for your State. If you are tax exempt, please email us your resale certificate and notify us that you should not be charged sales tax.

You can always email or call us with any additional questions you might have. sales@crystalimagery.com or 888-440-6073

What is sandcarving? Sandcarving is a method of decoration where we carve into - not on - the glass. It is permanent and produces a 3D look and feel to the product.

Will I receive a proof? Yes! We send proofs to all logo orders before production

When will you ship? We typically ship in 1 to 3 working days following your approval of the proof.

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